Borneo Climb & Dive Sdn. Bhd. is committed to protecting privacy of your personal data with utmost sincerity. Borneo Climb & Dive Sdn. Bhd. will inform you regarding the purpose of collecting and the range for using of your personal information which is collected when you sign up to be Borneo Climb & Dive Sdn. Bhd.’s member to buy our tour packages or other goods on borneotourstravel website. As a consumer, you will be provided full knowledge on the purpose of each personal information collected as you request via borneotourstravel website. Doing so will allow you to purchase our tour packages on the borneotourstravel website. Borneo Climb & Dive Sdn. Bhd. expects you to understand your related rights so as to feel comfortable to use all related Internet services provided by Borneo Climb & Dive Sdn. Bhd.. Borneo Climb & Dive Sdn. Bhd. will uphold your rights as a consumer to ensure your confidence in using all internet-related services provided by borneotourstravel.com.

In order to fully provide our service to you, we will be collecting your personal information through the following methods. It may be done through certain parts of borneotourstravel website (when registering or while using the function of “Get In Touch” of Borneo Tours Travel website) or Borneo Climb & Dive Sdn. Bhd. Service Center (via E-mail or telephone). You will be asked to provide personal identification information which includes but will not limited to following categories. Doing so, to grant you access to certain parts of the website, allowing you to make use of the services Borneo Climb & Dive Sdn. Bhd. provides:

1. Purchase tour package
2. Provide your personal information and contact methods for Borneo Climb & Dive or suppliers to prepare or prearrange tour packages or other goods
3. Using the Borneo Climb & Dive member’s exclusive interaction service
4. Receive newest Borneo Climb & Dive’s recommendation or promotion information.

Borneo Climb & Dive will collect your personal information for specific purposes, which you may see below:

• Tour Request Form – your name, your nationality, your phone number, your contact E-mail & your tour inquiry.

If you didn’t provide us complete information or if you provide wrong information to Borneo Climb & Dive Sdn. Bhd., Borneo Climb & Dive Sdn. Bhd. may not be able to prepare/prearrange or deliver goods (Tickets and Passes) to you. As a consumer, you are responsible in providing complete and accurate information as requested by Borneo Climb & Dive Sdn. Bhd.. Inability to do so may lead to errors in your order, which may lead to lost packages or canceled tours. The customers’ personal information gathered by Borneo Climb & Dive Sdn. Bhd. will be used for the sole purpose of providing our service in the best of our abilities. It will be utilized in order to improve our services, and to provide a more personalized customer experience.

Borneo Climb & Dive Sdn. Bhd. may have to provide your information to our subsidiaries or our Borneo Climb & Dive Sdn. Bhd.’s suppliers or Credit Card Associations and banks. Without your prior consent, Borneo Climb & Dive Sdn. Bhd. promises that Borneo Climb & Dive Sdn. Bhd. won’t use your personal information in the purpose which is not related to your booking. Borneo Climb & Dive Sdn. Bhd. won’t provide your personal information to any third party expect Borneo Climb & Dive Sdn. Bhd. and related services providers. As a service, Borneo Climb & Dive Sdn. Bhd. may disclose your information to our subsidiaries, and/or our suppliers, and/or credit card associations, and/or banks. Without your prior consent, Borneo Climb & Dive Sdn. Bhd. will not make use of your personal information in a purpose which is not related to your order. Borneo Climb & Dive Sdn. Bhd. will not disclose your personal information to any third party except for the related services providers.

After providing your personal information above, if you want to change your information, you can sign up to our system to revise or update your information. If you hope that Borneo Climb & Dive Sdn. Bhd. revise or amend or delete your personal information, please contact us and provide your opinion to our customer service center:

• E-mail of our service center: [email protected]
• Contact phone: +60136950309

After receiving your opinion, Borneo Climb & Dive Sdn. Bhd. will deliver your requestment and opinion to our IT department immediately. We will inform you processing status and results instantly.

Borneo Climb & Dive Sdn. Bhd. may gather your IP address to identify your location when you are browsing Borneo Climb & Dive Sdn. Bhd. website. Borneo Climb & Dive Sdn. Bhd. may also gather “Cookies”, a small piece of data sent from the website and stored on the user’s computer which tracks the users browsing activity within the Borneo Climb & Dive Sdn. Bhd. website. Borneo Climb & Dive Sdn. Bhd. may use “Cookies” to record the user’s browsing activity (including but not limited to – the links selected, the period of use, and a record of the pages visited in the past). Borneo Climb & Dive Sdn. Bhd. may use your IP address records and data collected by cookies or other browsing-related behavior to record and analyze the users’ preference, or to develop business and marketing strategies done to improve or maintain quality of service or introduce packages or goods to you. When Borneo Climb & Dive Sdn. Bhd. analyzes the user’s data and browsing behavior collected, Borneo Climb & Dive Sdn. Bhd. guarantees that it will only be used to predict business trends and acquire the users’ habit and preference. Borneo Climb & Dive Sdn. Bhd. will not use the data and information gathered to identify or jeopardize the privacy of the customer.

The personal information shared to Borneo Climb & Dive Sdn. Bhd. will be kept until it is no longer needed or up until the period stipulated by law. You have the right to revise, delete, view, supply, and apply for a portable copy of your personal information under the specific provisions of the “Personal Information Protection Act” or EU GDPR. There will be circumstances wherein Borneo Climb & Dive Sdn. Bhd. may provide your information to a third party or government units. These circumstances include the following:

1. An ordered legal requirement from government units or judicial institutions.
2. If it can be used to protect one’s personal safety according to Borneo Climb & Dive Sdn. Bhd.’s rational judgment.
3. If the information collected by Borneo Climb & Dive Sdn. Bhd. may be related to illegal activities or violations affecting the public’s interest and good customs.

The privacy policy will only be applicable within the domain of borneoclimbdive.com. Borneo Climb & Dive will not be liable to links within the website directing to other domains. We highly recommend you to view the privacy policies of other websites for your reference. We will not be able to assure the security of your personal information if shared in other domains outside borneotourstravel.com.

Please contact us if you have any questions regarding Borneo Climb & Dive’s Privacy Policy via Borneo Climb & Dive’s Customer Service Center “e-mail: [email protected]”. Borneo Climb & Dive will answer your request and reply you immediately.